Affected services:

  • Onyx

Onyx service availability

Opened on Friday 11th June 2021, last updated

Resolved — The Onyx storage platform issue has now been stable for a sustained period, and we're happy that this issue is now fully resolved. Please accept our apologies for the issues in the early hours of this morning UK time.

Posted by Krystal

Monitoring — Update 02:55 BST: We've located an issue within the storage cluster and taken steps to isolate and resolve this. Onyx services should now be returning to normal, we'll monitor to ensure continued stability.

Posted by Krystal

Investigating — Update 02:20 BST - we've confirmed the issue is compounded to our storage platform and continue to investigate the cause.

Posted by Krystal

Investigating — We're aware of an issue with the Onyx storage platform's availability currently, and investigating as a priority. Will update further shorly.

Posted by Krystal